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2 positions found
Learning and Development Scheduling & Administration Team Leader – 12m secondment
Job Description
To lead and manage the Learning and Development (L&D) Administration team, including processes and systems, to deliver a seamless and efficient learning administration service. The role ensures the accurate and timely scheduling, coordination, and reporting of learning activity, while promoting adherence to standard processes, embedding continuous improvement, and delivering an excellent customer experience for learners, managers, and stakeholders.
Key accountabilities
- Lead and manage the L&D Administration team to deliver learning administration services, ensuring all activities are completed accurately, on time, and in line with agreed performance metrics and service level agreements
- Oversee the end-to-end delivery of learning administration processes, including scheduling, delegate management, systems updates, and coordination of resources, to ensure a seamless learning experience
- Manage team performance and development, ensuring clear accountability for delivery, supporting capability building, and embedding a culture of high performance, customer service excellence, and continuous improvement
- Act as an escalation point for complex issues and queries, ensuring timely resolution and maintaining high levels of customer satisfaction
- Ensure data accuracy and governance, overseeing the integrity of learning records across systems and ensuring compliance with data protection, policy, and audit requirements
- Drive continuous improvement, using process analysis to identify inefficiencies, improve workflows, optimise resource utilisation, and enhance service delivery and customer outcomes
- Manage stakeholder and supplier relationships, working collaboratively with internal L&D teams, HR, technology teams, and external training providers, using effective communication and influencing skills to align priorities and ensure coordinated and high-quality delivery of learning services
- Own and maintain administrative processes, templates, and systems, ensuring they are up to date, standardised, and aligned with organisational policies and governance frameworks.
Skills, Knowledge and Experience
Knowledge
- Strong knowledge of Learning and Development processes across the employee lifecycle
- Knowledge of learning management systems (LMS) and associated administration processes
- Understanding of business services/shared services operating environments
- Knowledge of data protection requirements and information governance principles
- Awareness of procurement and supplier management processes
Skills
- Strong people management and leadership skills, with the ability to motivate, coach and develop a team
- Excellent communication and stakeholder management skills, with the ability to influence at different levels
- Strong organisational and planning skills, with the ability to manage competing priorities and workloads
- Analytical thinking and problem-solving skills, with the ability to identify and implement process improvements
- High attention to detail, ensuring accuracy in data, reporting, and service delivery
- Ability to use and optimise systems and technology to improve efficiency and effectiveness
Experience
- Experience of leading or supervising a team in a business services or operational environment
- Experience of working within a Learning and Development or training administration function
- Experience of managing high-volume administrative processes and workflows
- Experience of monitoring performance against KPIs and service level agreements
- Experience of working with systems (e.g. LMS, SAP, or equivalent) and managing data quality
- Experience of stakeholder management and delivering customer-focused services
- Experience of driving or supporting process improvement initiatives
Assistant People & Change Partner 12 months secondment
Job Description
We’re looking for passionate colleagues to step into a brand-new role that sits at the heart of our updated People and Change operating model. This is your chance to make a real impact—supporting business-led change projects, shaping local people plans, and driving colleague strategy initiatives across TfL.
As an Assistant People and Change Partner, you’ll play a key role in delivering our people and change priorities. From HR and ER support to embedding new ways of working, you’ll help us create a consistent, high-quality service for the business.
What makes this role unique?
It’s an assignment-based opportunity that rotates across three dynamic areas:
- People Business Partnering
- People and Change Implementation
- Operating Model Design
This means you’ll gain broad exposure, build versatile skills, and work alongside colleagues and teams such as Employee Relations, Finance, Legal, and Comms. You’ll be hands-on with:
- Producing insightful analysis and documentation
- Supporting workshops and stakeholder engagement
- Assisting with designing and delivering operating model change projects
- Planning and embedding change within business areas
- Supporting the Business Partnering team to deliver priorities and activities as part of their business unit’s people strategy and HR BAU deliverables
Why apply?
- Be part of a supportive, collaborative community committed to continuous development
- Develop your expertise in a complex, unionised organisation
- Build a strong foundation for a future career in People and Change
We’re looking for colleagues with:
- Strong communication and analytical skills
- A proactive, flexible approach
- A genuine interest in developing a broad people and change skillset